Privacy policy
Updated November 1, 2026.
What we collect
Identifiers and contact details: your name, email address and phone number, when you send a message, request a tour or contact the leasing office.
Your housing interest: the home you ask about, your desired move-in date and your message.
Technical data: your IP address, browser and the pages you request, recorded by our host to run and secure the site.
Application data: when you follow an Apply link, the rental application is run by AppFolio and collects what it asks for.
How we use it
To answer your message, schedule a tour and contact you about renting at Parkhaven. If you include your phone number, you agree to receive calls and text messages related to your interest in available properties or units. You can opt out at any time by replying STOP. Standard message and data rates may apply.
Questions
To ask about this policy, call (980) 485-6742 or write to parkhavenapartments-w@m.knck.io.
Services and hosts
Each service below receives your IP address and browser details when your browser contacts it, as any website does.
| Service | Host | Purpose | When |
|---|---|---|---|
| Cloudflare | parkhavenapts.com | Hosts this site and records standard request logs. | Every page |
| AppFolio | redhillventures.appfolio.com | Runs the rental application and the resident portal. | When you follow an Apply or resident portal link |
| Knock | doorway.knck.io | Receives contact messages and tour requests for the leasing team: your name, email, phone, message and chosen time. | When you book a tour or send a message |
| YouTube | www.youtube.com | Plays the video tours of homes. | When you follow a video tour link |
| OpenFreeMap | tiles.openfreemap.org | Map tiles, map fonts and style data on the Neighborhood page. | On the Neighborhood page |
| Google Maps | www.google.com | Directions. | When you follow a directions link |
| www.facebook.com | Our social page. | When you follow a link | |
| Kiara | www.meetkiara.ai | The company that built this site. | When you follow the Powered by Kiara link |
Your choices
To ask what information we hold about you, correct it or have it deleted, email parkhavenapartments-w@m.knck.io, call (980) 485-6742, or write to Parkhaven Apartments, 5821 Reddman Rd, Charlotte, NC 28212.
Changes
If this policy changes, the date at the top of this page changes with it.