Frequently asked questions
Rent and maintenance
How do I pay my rent, and is there a grace period?
Rent can be paid online using ACH, Visa, Debit, or Mastercard. A 72-hour grace period is provided after the 5th of each month.
How do I submit a maintenance request, and what qualifies as an emergency?
Maintenance requests are submitted online.
Pets and parking
Is the community pet-friendly, and what are the fees or restrictions?
Yes.
- Maximum of 2 pets per household
- $300 one-time non-refundable pet fee
- $25 monthly pet rent per pet
Animals are not permitted unless authorized in writing. Support and service animals are accommodated according to applicable guidelines.
Where can residents and guests park, and do I need a permit?
Parking is open and unassigned.
Community
What are the rules and schedules for trash disposal and recycling?
Residents may use the four dumpsters and three recycling bins located throughout the community.
Where are my mail and packages delivered?
Mail is delivered to the community mailbox areas, and packages are delivered directly to each apartment.
What is the policy for overnight guests and visitors?
Community quiet hours begin at 10:00 PM.
What are the hours and rules for community amenities like the pool and gym?
- Pool: 10:00 AM to 6:00 PM
- Fitness center: open 24/7
Moving in and out
What is the process for moving in or moving out?
Move-in requires:
- Valid ID
- Proof of electricity in your name
- All move-in funds paid by cashier’s check or debit card ($15 processing fee)
Move-out requires:
- Proper written notice
- Final balance paid
- Key return form completed
The final account letter is issued within 30 days.
How much notice do I need to give before moving out or renewing my lease?
A 60-day written notice is required to move out, and a 30-day notice for lease renewal.